This Week in AI & Tech Innovation – NexaQuanta Newsletter
Welcome to this week’s edition of the NexaQuanta Newsletter — your trusted source for the latest breakthroughs in artificial intelligence, enterprise tech, and digital transformation. Each week, we bring you curated stories that matter — the ones redefining how businesses operate, scale, and succeed in the age of intelligent systems.
In this edition, IBM unveils a streamlined partner program that promises quicker onboarding and better incentives for collaborators.
Nedgia, in partnership with IBM, takes a giant leap toward AI-driven customer service in the energy sector.
AWS makes a bold $100M move to advance generative and agentic AI capabilities, while Google brings AI assistants to everyday search and business-calling experiences.
And lastly, OpenAI introduces ChatGPT Agent — a fully autonomous AI assistant that can research, plan, and execute complex tasks using its virtual desktop.
IBM Launches ‘Partner Plus’ to Accelerate Business Growth
A faster, smarter way to collaborate with IBM
IBM has introduced an upgraded partner program called IBM Partner Plus, designed to help businesses grow more quickly with faster onboarding, enhanced incentives, and robust technical support. The program enables new partners to start transacting within just 48 hours, significantly reducing the time to market.
Faster Onboarding and Revenue Support
IBM Partner Plus offers quick integration into IBM’s ecosystem. Businesses can begin collaborating and accessing benefits in two days, allowing them to accelerate their go-to-market strategy and revenue potential.
Competitive and Simplified Incentives
Partners benefit from a simplified incentive structure across IBM’s full range of offerings, including software, SaaS, cloud, storage, and more. The program provides:
- Increased earning opportunities through exclusive sales incentives
- Real-time visibility into deal eligibility and earnings
- Consistent structure across product lines
Marketing and Go-to-Market Resources
To support demand generation, IBM offers enhanced marketing tools such as:
- Access to IBM’s marketing automation platform with concierge support
- Ready-to-use Partner Marketing Kits
- Co-marketing resources to support campaign execution
Free Training and Skill Building
Partners receive no-cost access to IBM’s learning resources, including:
- On-demand and live technical environments
- IBM proficiency badges and training certifications
- Guidance from IBM Partner Technical Specialists to strengthen expertise
This program is designed to facilitate faster, more profitable, and fully supported partnerships with IBM at every stage.
For details, click this link.
Nedgia and IBM Redefine Customer Service with AI-Powered Virtual Agents
A major leap in digital transformation for Spain’s leading gas distributor
Nedgia, a subsidiary of the Naturgy Group, has partnered with IBM Consulting to revolutionize its customer service model by integrating advanced generative AI agents into its telephone and digital platforms.
This project represents one of the first large-scale uses of AI-powered virtual agents in Spain’s energy sector.
Smarter, Faster, and Personalized Support
The new AI-driven contact center allows Nedgia to handle a wide range of customer interactions automatically — from booking periodic inspection appointments to accessing meter data and, eventually, updating supply point information.
These virtual agents:
- Understand complex requests
- Route conversations to specialized bots
- Offer real-time, natural interactions
- Reduce wait times and improve resolution speed
The agents adapt on the go, utilizing large language models in conjunction with cloud-based platforms to provide human-like, emotionally aware conversations.
Their ability to learn and evolve in real time enhances both service quality and customer satisfaction.
Enhancing the Customer Journey
Unlike traditional AI systems, these generative agents make decisions independently, choosing tools, managing tasks, and adjusting tone or language to suit the customer’s emotion and context.
This makes every interaction smoother and more relevant, improving both efficiency and user experience.
Collaboration for Innovation
“This is a turning point in how we serve our clients,” said Raúl Suárez, CEO of Nedgia. “It reflects our commitment to innovation and customer satisfaction.”
IBM’s role in the project showcases its expertise in aligning cutting-edge technology with industry needs. Ana Gobernado of IBM Consulting highlighted how the collaboration represents the real-world impact of AI in business transformation.
By blending advanced AI with scalable infrastructure, Nedgia has modernized its operations without major system overhauls, positioning itself as a digital leader in the energy industry.
For more details, please visit this page.
AWS Doubles Down on Generative AI Innovation with $100 Million Investment
Pushing forward into the next era of autonomous, agentic AI systems
AWS has announced an additional $100 million investment into its Generative AI Innovation Center, marking two years of success in helping global businesses unlock real-world value from artificial intelligence.
Since its launch in 2023, the Innovation Center has supported thousands of companies across industries — including BMW, Formula 1, Nasdaq, and NFL — helping them move from experimentation to full-scale AI deployment.
The goal remains clear: turn AI’s potential into practical business results.
Real-World Impact Across Industries
From medical research to manufacturing, AWS’s center has delivered significant outcomes:
- Jabil reduced data processing times by 74% with an AI-powered assistant.
- Warner Bros. Discovery Sports used generative AI to enhance sports commentary.
- BMW deployed AI to diagnose system disruptions in minutes.
- Splash Music built an AI platform to turn voice into complete songs, achieving 400M impressions.
- PGA TOUR automated image selection using AI, saving 70% in costs.
These examples show how fast and effectively businesses can scale AI when paired with AWS’s expertise and partner network.
The Rise of Agentic AI
AWS believes the future lies in agentic AI — systems that act independently, plan tasks, and deliver results without needing constant supervision. AWS is already utilizing these intelligent agents in areas such as inventory management, Alexa+, and internal sales workflows.
- Syngenta’s Cropwise AI helps farmers with real-time agricultural recommendations.
- AstraZeneca uses agent workflows for fast healthcare data analysis.
- SonicWall rebuilt the firewall configuration using secure AI agents.
- Yahoo Finance is building a multi-agent system for investor analytics.
These projects demonstrate the next phase of AI: tools that not only respond but also actively assist, decide, and adapt in real-time.
Scaling AI Innovation with Confidence
AWS’s investment will further support:
- Expansion of agentic tools
- Stronger partnerships with startups and consultancies
- Faster deployment through forward engineering
- Responsible, cost-effective innovation with strong governance
With a focus on tangible outcomes, scalability, and accountability, AWS continues to position itself as a global leader in generative AI, helping businesses move from bold ideas to production-ready solutions faster than ever.
Click here to read more details about this news.
Google Launches AI Business-Calling and Upgrades Search with Gemini 2.5 Pro
Enhancing everyday search and user convenience through agentic AI
Google is rolling out a new AI-powered business-calling feature to all Search users in the United States.
This update enables users to request that Google’s AI contact local businesses on their behalf and gather information, such as availability, service details, and pricing, without needing to speak with anyone directly.
Smarter Local Search
To use this feature, users can search for queries like “pet groomers near me” and select the option “Have AI check pricing.” The system then asks a few follow-up questions, such as the type of pet, preferred service, and timing.
Google’s AI will call nearby businesses, clearly announcing that it’s an automated system calling on behalf of a user.
This rollout follows earlier testing through Google’s Search Labs, and is now available to the public, with higher usage limits for Google AI Pro and AI Ultra subscribers.
Addressing Privacy and Transparency
Google previously faced criticism over AI phone calls that mimicked human voices too closely. In response, the company now ensures all calls clearly state they are made by a robot, promoting transparency and ethical AI use.
AI Mode Gets a Boost with Gemini 2.5 Pro
In addition to the business-calling tool, Google is upgrading AI Mode in Google Search. AI Pro and AI Ultra users can now access the Gemini 2.5 Pro model, which excels in:
- Advanced reasoning
- Math and logic
- Coding and technical queries
Users can select the model within AI Mode via a drop-down menu.
Deep Search for In-Depth Insights
Google is also introducing Deep Search, a new feature designed for more complex research. It conducts hundreds of searches and synthesizes results into a fully cited, comprehensive report within minutes.
Whether researching a new home, planning finances, or exploring academic topics, Deep Search is positioned as a time-saving solution for thorough decision-making.
Competing in the AI Search Race
These updates come as Google continues to compete with services like OpenAI’s ChatGPT Search and Perplexity AI. Recent additions to AI Mode include:
- Voice-based conversations
- Visual product shopping tools
- Expanded conversational capabilities
By integrating powerful agentic AI features into its daily tools, Google aims to redefine how users access information and interact with digital services.
Want to read more about this? Click here!
Introducing ChatGPT Agent: A Smarter, More Capable AI That Works for You
ChatGPT now thinks, acts, and completes complex tasks—start to finish—on your behalf.
OpenAI has launched a significant upgrade to ChatGPT: a powerful new agentic system that allows the AI to perform sophisticated, multi-step tasks using its virtual computer. This new feature is now available to Pro, Plus, and Team users and can be activated via the “agent mode” option.
What Can the ChatGPT Agent Do?
ChatGPT Agent can now perform tasks like:
- Researching news and summarizing client updates
- Planning and purchasing ingredients for meals
- Analyzing competitors and creating presentation decks
- Managing files, spreadsheets, and calendars
Using tools such as a visual web browser, API connectors, terminal access, and file manipulation, the agent can navigate websites, interact with data, generate reports, create presentations, and even notify users when a task is complete.
Built from OpenAI’s Best Tools
This new system combines the strengths of OpenAI’s past tools:
- Operator (for web interaction)
- Deep Research (for analysis and synthesis)
- ChatGPT (for natural conversation)
These capabilities are now unified into a single model that thinks and acts independently, selecting the best tools for each task in real-time.
You’re Always in Control
Despite its autonomy, ChatGPT Agent gives users complete control:
- It asks permission before taking critical actions
- You can pause, modify, or stop a task at any time
- It supports “Watch Mode” for high-risk tasks like emails
You can also schedule recurring tasks, such as weekly reports, and customize the level of access it has to your data.
Real-World Results: Better Than Ever
ChatGPT Agent delivers state-of-the-art performance across several benchmarks:
- Humanity’s Last Exam: 44.4% accuracy (best)
- FrontierMath: 27.4% accuracy (solving expert-level math problems)
- SpreadsheetBench: 45.5% accuracy vs. 20.0% for Copilot in Excel
- DSBench: Outperforms humans in data analysis and modeling
Its performance now matches or beats human-level output on a wide range of knowledge work.
Powerful, But Safe
OpenAI has added several safety layers, especially as the agent now interacts directly with your data:
- Explicit consent is required before major actions
- Privacy-focused design for password and browsing data
- Advanced defenses against prompt injection and web-based threats
The model is also classified as having High Biological and Chemical capability due to its expanded technical power, which activates the strictest safety protocols OpenAI has implemented to date.
Availability and Access
- Pro users: Access starting now (400 messages/month)
- Plus and Team users: Gradual rollout (40 messages/month)
- Enterprise and Education: Coming soon
- EEA and Switzerland: Access pending
The Operator preview site will be retired soon, with its capabilities fully integrated into ChatGPT Agent. Deep research remains available for those who prefer it.
Stay Ahead with NexaQuanta
If you found these stories insightful, there’s more coming your way. Subscribe to our weekly newsletter to stay updated with the most impactful tech developments, smart enterprise solutions, and AI-powered innovations — all in one place, every week. Don’t miss out on the future of tech — join the NexaQuanta community today.This Week in AI & Tech Innovation – NexaQuanta Newsletter
Welcome to this week’s edition of the NexaQuanta Newsletter — your trusted source for the latest breakthroughs in artificial intelligence, enterprise tech, and digital transformation. Each week, we bring you curated stories that matter — the ones redefining how businesses operate, scale, and succeed in the age of intelligent systems.
In this edition, IBM unveils a streamlined partner program that promises quicker onboarding and better incentives for collaborators.
Nedgia, in partnership with IBM, takes a giant leap toward AI-driven customer service in the energy sector.
AWS makes a bold $100M move to advance generative and agentic AI capabilities, while Google brings AI assistants to everyday search and business-calling experiences.
And lastly, OpenAI introduces ChatGPT Agent — a fully autonomous AI assistant that can research, plan, and execute complex tasks using its virtual desktop.
IBM Launches ‘Partner Plus’ to Accelerate Business Growth
A faster, smarter way to collaborate with IBM
IBM has introduced an upgraded partner program called IBM Partner Plus, designed to help businesses grow more quickly with faster onboarding, enhanced incentives, and robust technical support. The program enables new partners to start transacting within just 48 hours, significantly reducing the time to market.
Faster Onboarding and Revenue Support
IBM Partner Plus offers quick integration into IBM’s ecosystem. Businesses can begin collaborating and accessing benefits in two days, allowing them to accelerate their go-to-market strategy and revenue potential.
Competitive and Simplified Incentives
Partners benefit from a simplified incentive structure across IBM’s full range of offerings, including software, SaaS, cloud, storage, and more. The program provides:
- Increased earning opportunities through exclusive sales incentives
- Real-time visibility into deal eligibility and earnings
- Consistent structure across product lines
Marketing and Go-to-Market Resources
To support demand generation, IBM offers enhanced marketing tools such as:
- Access to IBM’s marketing automation platform with concierge support
- Ready-to-use Partner Marketing Kits
- Co-marketing resources to support campaign execution
Free Training and Skill Building
Partners receive no-cost access to IBM’s learning resources, including:
- On-demand and live technical environments
- IBM proficiency badges and training certifications
- Guidance from IBM Partner Technical Specialists to strengthen expertise
This program is designed to facilitate faster, more profitable, and fully supported partnerships with IBM at every stage.
For details, click this link.
Nedgia and IBM Redefine Customer Service with AI-Powered Virtual Agents
A major leap in digital transformation for Spain’s leading gas distributor
Nedgia, a subsidiary of the Naturgy Group, has partnered with IBM Consulting to revolutionize its customer service model by integrating advanced generative AI agents into its telephone and digital platforms.
This project represents one of the first large-scale uses of AI-powered virtual agents in Spain’s energy sector.
Smarter, Faster, and Personalized Support
The new AI-driven contact center allows Nedgia to handle a wide range of customer interactions automatically — from booking periodic inspection appointments to accessing meter data and, eventually, updating supply point information.
These virtual agents:
- Understand complex requests
- Route conversations to specialized bots
- Offer real-time, natural interactions
- Reduce wait times and improve resolution speed
The agents adapt on the go, utilizing large language models in conjunction with cloud-based platforms to provide human-like, emotionally aware conversations.
Their ability to learn and evolve in real time enhances both service quality and customer satisfaction.
Enhancing the Customer Journey
Unlike traditional AI systems, these generative agents make decisions independently, choosing tools, managing tasks, and adjusting tone or language to suit the customer’s emotion and context.
This makes every interaction smoother and more relevant, improving both efficiency and user experience.
Collaboration for Innovation
“This is a turning point in how we serve our clients,” said Raúl Suárez, CEO of Nedgia. “It reflects our commitment to innovation and customer satisfaction.”
IBM’s role in the project showcases its expertise in aligning cutting-edge technology with industry needs. Ana Gobernado of IBM Consulting highlighted how the collaboration represents the real-world impact of AI in business transformation.
By blending advanced AI with scalable infrastructure, Nedgia has modernized its operations without major system overhauls, positioning itself as a digital leader in the energy industry.
For more details, please visit this page.
AWS Doubles Down on Generative AI Innovation with $100 Million Investment
Pushing forward into the next era of autonomous, agentic AI systems
AWS has announced an additional $100 million investment into its Generative AI Innovation Center, marking two years of success in helping global businesses unlock real-world value from artificial intelligence.
Since its launch in 2023, the Innovation Center has supported thousands of companies across industries — including BMW, Formula 1, Nasdaq, and NFL — helping them move from experimentation to full-scale AI deployment.
The goal remains clear: turn AI’s potential into practical business results.
Real-World Impact Across Industries
From medical research to manufacturing, AWS’s center has delivered significant outcomes:
- Jabil reduced data processing times by 74% with an AI-powered assistant.
- Warner Bros. Discovery Sports used generative AI to enhance sports commentary.
- BMW deployed AI to diagnose system disruptions in minutes.
- Splash Music built an AI platform to turn voice into complete songs, achieving 400M impressions.
- PGA TOUR automated image selection using AI, saving 70% in costs.
These examples show how fast and effectively businesses can scale AI when paired with AWS’s expertise and partner network.
The Rise of Agentic AI
AWS believes the future lies in agentic AI — systems that act independently, plan tasks, and deliver results without needing constant supervision. AWS is already utilizing these intelligent agents in areas such as inventory management, Alexa+, and internal sales workflows.
- Syngenta’s Cropwise AI helps farmers with real-time agricultural recommendations.
- AstraZeneca uses agent workflows for fast healthcare data analysis.
- SonicWall rebuilt the firewall configuration using secure AI agents.
- Yahoo Finance is building a multi-agent system for investor analytics.
These projects demonstrate the next phase of AI: tools that not only respond but also actively assist, decide, and adapt in real-time.
Scaling AI Innovation with Confidence
AWS’s investment will further support:
- Expansion of agentic tools
- Stronger partnerships with startups and consultancies
- Faster deployment through forward engineering
- Responsible, cost-effective innovation with strong governance
With a focus on tangible outcomes, scalability, and accountability, AWS continues to position itself as a global leader in generative AI, helping businesses move from bold ideas to production-ready solutions faster than ever.
Click here to read more details about this news.
Google Launches AI Business-Calling and Upgrades Search with Gemini 2.5 Pro
Enhancing everyday search and user convenience through agentic AI
Google is rolling out a new AI-powered business-calling feature to all Search users in the United States.
This update enables users to request that Google’s AI contact local businesses on their behalf and gather information, such as availability, service details, and pricing, without needing to speak with anyone directly.
Smarter Local Search
To use this feature, users can search for queries like “pet groomers near me” and select the option “Have AI check pricing.” The system then asks a few follow-up questions, such as the type of pet, preferred service, and timing.
Google’s AI will call nearby businesses, clearly announcing that it’s an automated system calling on behalf of a user.
This rollout follows earlier testing through Google’s Search Labs, and is now available to the public, with higher usage limits for Google AI Pro and AI Ultra subscribers.
Addressing Privacy and Transparency
Google previously faced criticism over AI phone calls that mimicked human voices too closely. In response, the company now ensures all calls clearly state they are made by a robot, promoting transparency and ethical AI use.
AI Mode Gets a Boost with Gemini 2.5 Pro
In addition to the business-calling tool, Google is upgrading AI Mode in Google Search. AI Pro and AI Ultra users can now access the Gemini 2.5 Pro model, which excels in:
- Advanced reasoning
- Math and logic
- Coding and technical queries
Users can select the model within AI Mode via a drop-down menu.
Deep Search for In-Depth Insights
Google is also introducing Deep Search, a new feature designed for more complex research. It conducts hundreds of searches and synthesizes results into a fully cited, comprehensive report within minutes.
Whether researching a new home, planning finances, or exploring academic topics, Deep Search is positioned as a time-saving solution for thorough decision-making.
Competing in the AI Search Race
These updates come as Google continues to compete with services like OpenAI’s ChatGPT Search and Perplexity AI. Recent additions to AI Mode include:
- Voice-based conversations
- Visual product shopping tools
- Expanded conversational capabilities
By integrating powerful agentic AI features into its daily tools, Google aims to redefine how users access information and interact with digital services.
Want to read more about this? Click here!
Introducing ChatGPT Agent: A Smarter, More Capable AI That Works for You
ChatGPT now thinks, acts, and completes complex tasks—start to finish—on your behalf.
OpenAI has launched a significant upgrade to ChatGPT: a powerful new agentic system that allows the AI to perform sophisticated, multi-step tasks using its virtual computer. This new feature is now available to Pro, Plus, and Team users and can be activated via the “agent mode” option.
What Can the ChatGPT Agent Do?
ChatGPT Agent can now perform tasks like:
- Researching news and summarizing client updates
- Planning and purchasing ingredients for meals
- Analyzing competitors and creating presentation decks
- Managing files, spreadsheets, and calendars
Using tools such as a visual web browser, API connectors, terminal access, and file manipulation, the agent can navigate websites, interact with data, generate reports, create presentations, and even notify users when a task is complete.
Built from OpenAI’s Best Tools
This new system combines the strengths of OpenAI’s past tools:
- Operator (for web interaction)
- Deep Research (for analysis and synthesis)
- ChatGPT (for natural conversation)
These capabilities are now unified into a single model that thinks and acts independently, selecting the best tools for each task in real-time.
You’re Always in Control
Despite its autonomy, ChatGPT Agent gives users complete control:
- It asks permission before taking critical actions
- You can pause, modify, or stop a task at any time
- It supports “Watch Mode” for high-risk tasks like emails
You can also schedule recurring tasks, such as weekly reports, and customize the level of access it has to your data.
Real-World Results: Better Than Ever
ChatGPT Agent delivers state-of-the-art performance across several benchmarks:
- Humanity’s Last Exam: 44.4% accuracy (best)
- FrontierMath: 27.4% accuracy (solving expert-level math problems)
- SpreadsheetBench: 45.5% accuracy vs. 20.0% for Copilot in Excel
- DSBench: Outperforms humans in data analysis and modeling
Its performance now matches or beats human-level output on a wide range of knowledge work.
Powerful, But Safe
OpenAI has added several safety layers, primarily as the agent now interacts directly with your data:
- Explicit consent is required before significant actions
- Privacy-focused design for password and browsing data
- Advanced defenses against prompt injection and web-based threats
The model is also classified as having High Biological and Chemical capability due to its expanded technical power, which activates the strictest safety protocols OpenAI has implemented to date.
Availability and Access
- Pro users: Access starting now (400 messages/month)
- Plus and Team users: Gradual rollout (40 messages/month)
- Enterprise and Education: Coming soon
- EEA and Switzerland: Access pending
The Operator preview site will be retired soon, with its capabilities fully integrated into ChatGPT Agent. Deep research remains available for those who prefer it.
Stay Ahead with NexaQuanta
If you found these stories insightful, there’s more coming your way. Subscribe to our weekly newsletter to stay updated with the most impactful tech developments, smart enterprise solutions, and AI-powered innovations — all in one place, every week. Don’t miss out on the future of tech — join the NexaQuanta community today.