At NexaQuanta, we have been deeply committed to AI and its implementation across businesses. Our journey began with a strong foundation in Engineering and Artificial Intelligence, driven by our passion for solving human problems.
While some fear that Generative AI (commonly called GenAI) will replace jobs, we see enormous potential for it to enhance our working lives.
Despite our technological advancements, people and organisations face productivity barriers and experience friction that hamper their performance.
This, in turn, leads to inefficiencies and risk factors that negatively impact employee satisfaction and erode the bottom line.
What can GenAI Do – And Where Can Organizations Start?
From a human angle, we know people want the ability to question data using natural language.
Recent research shows that nearly a third of UK employees share private company data with ChatGPT and other publicly available online GenAI solutions.
Before rushing to see if that’s a problem for your organisation. It’s crucial to understand why an employee would use a public-facing Large Language Model (LLM) in the first place.
Employees often face problems caused by a lack of:
- Access to the data they need
- Ability to interpret the data in a way that makes sense
- Time (and appetite) to find and filter data
- Knowledge of data location and reliability
With data generated faster than any human could manage (and stored in too many places to keep track of), it’s no surprise that people turn to shadow IT.
The good news is that GenAI can help solve these problems. The challenge is that many organisations feel unsure how to go from the idea to making GenAI a reality.
Here are three quick steps to help put you on the right path:
1). Start Small
We advise organisations to begin with a simple, low-cost use case. This provides the fastest return to value at the lowest risk. It also helpfully shifts the conversation away from the worry of AI replacing jobs – the use cases focus on simplifying life.
Examples Include:
- Connecting employees with your knowledge base and letting them ask questions and have easy access to the information they need
- Automating simple and mundane tasks of data collection and processing, such as summarising and translating documents and creating templates for standard forms such as emails and proposals
2). Choose Enterprise-Ready
Enterprises naturally tend to be wary of relying on one large language model or using one trained in the public domain.
We choose to use IBM watsonx for its enterprise-ready capabilities, which include (but not limited to) the following:
- Uses multiple LLMs with different areas of specialisation (e.g., following instructions, writing code, answering questions)
- IBM Granite LLM has been trained on enterprise data to perform enterprise tasks
- IBM offers full indemnity – the only vendor to do so
- IBM watsonx.governance provides the ability to direct, manage, and monitor AI activities wherever and however they are deployed
- Compatible with all hyper scalers and integrates with key platforms and apps such as Microsoft Teams and Slack
3). Have a Human Conversation!
Nexaquanta’s CEO Zeeshan Anwar and Anne Leslie CISM CCSP, Cloud Risk & Controls Leader, EMEA at IBM, discussed on a recent call; “What lots of organisations need to be successful with GenAI are better questions and human conversations”.
These two experts joined us for a special on-demand webinar and IBM watsonx AI Assistant demonstration for this reason.
During the 30-minute session, they used the forthcoming EU DORA regulation as a case for what IBM Watsonx AI Assistant and knowledge-based access can do.
Our thanks go to both CEO Zeeshan Anwar and Anne Leslie for their clarity in explaining the regulation, what it means in the overall context of operational resilience, and how it can act as a catalyst for those important conversations.
There is also a demo of the NexaQuanta solution built on watsonx AI Assistant for safe and secure access to the documents in your knowledge base to highlight the capabilities of GenAI with IBM watsonx AI Assistant.
To watch the webinar and demo at a time that works for you, simply follow this link.
And if you want to follow that up with a conversation on the possibilities of GenAI with IBM watsonx AI Assistant – drop us a message; we’d love to talk!